About Cloudera.
Cloudera Off Campus Job Recruitment has announced a job notification for the post of Customer Operations Engineer for the Bengaluru/Chennai(Work From Home), India locations. Candidates with a Bachelor's or Master's degree may apply for off-campus employment with Cloudera. Before the deadline, interested and qualified candidates are urged to submit their applications. Below are the specific eligibility requirements, application procedure, and registration details.
From the edge to AI, Cloudera offers a hybrid data cloud for any data, everywhere. We want you on our team if the thought of making data and analytics simple and available to everyone excites you! To join our Frontline Support team, Cloudera is looking for a proactive, collaborative, inquisitive, and customer-focused Technical Support Engineer.
Table Of Contains.
About Cloudera.
Company Details.
Responsibilities.
skill required.
Criteria.
Apply for Cloudera.
Company Details.
Company Name - Cloudera
Location - Bengaluru/Chennai(Work From Home)
Experience - Fresher/Experienced
YOP - 2023/22/21/20/19/18
Job Position - Customer Operations Engineer
Job Type - Full-Time.
Salary - up to 14 LPA*
Responsibilities.
- gaining knowledge of new technology and soft skills.
- Take part in the sporadic on-call roster for weekends and holidays.
- proactively supporting customers by writing Knowledge Base articles and Community posts.
- providing our internal and external customers with case updates, phone calls, and remote technical assistance for break-fix situations as well as operational guidance.
- Using active listening techniques, one may quickly discover and comprehend the current consumer issues and how they are affecting the company's operations.
- To escalate and resolve complicated technical issues, work with cross-functional teams that include engineering, product management, and quality assurance.
- To attain the highest level of customer satisfaction, clearly and concisely setting and influencing client expectations should be done.
- Utilizing our support ticketing system, record and keep track of customer interactions, problems, and solutions.
skill required.
- Excellent verbal and written communication abilities with the capacity to explain technical concepts to clients who are not technically savvy.
- a readiness to keep up with new developments in technology and market trends.
- HDFS, Hive, and Impala familiarity from the Hadoop stack is a bonus.
- strong technical aptitude, excellent problem-solving abilities, and the capacity to identify and resolve challenging technological problems.
- technical support engineer or other position with a track record, ideally in software or technology.
- a commitment to providing top-notch service and a customer-focused approach.
- having knowledge of support ticketing systems.
- understanding of networking principles and operating platforms (Windows, Linux, and macOS).
- strong knowledge of programming ideas, data bases, or Linux.
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Criteria.
- Be/B.Tech and Me/M.Tech in any Branch.
What level of education is necessary to be a Customer Operations Engineer at Cloudera?
- For the position of Customer Operations Engineer at Cloudera, a Bachelor's or Master's degree is necessary.
What main duties do Customer Operations Engineers at Cloudera have?
- Technical assistance, problem solving, cross-team cooperation, managing expectations, creating knowledge base content, keeping track of interactions, being available on call, and promoting continuous learning are all responsibilities.
Which technical qualifications are preferred for applicants to Cloudera's position of Customer Operations Engineer?
- Strong technical aptitude, problem-solving ability, expertise in support or closely related tasks, good communication, customer focus, familiarity with OS/networks, and knowledge of Linux, databases, or programming are preferred talents.
What is the nature of the job that Cloudera provides?
- The title of the position is "Customer Operations Engineer," and it entails giving internal and external customers remote technical help and operational direction.
What should a Customer Operations Engineer at Cloudera expect to make?
- According to Glassdoor, the income might reach 14 lakh rupees per year.
Does Cloudera's position of Customer Operations Engineer require prior work experience?
- Although candidates with prior job experience are preferred, both novices and professionals may apply.
Where is the Customer Operations Engineer post located?
- The position can be performed remotely and has a base in either Bengaluru or Chennai.
Apply for Cloudera.
- Interested and Eligible candidates can apply for this drive online by scrolling down and after Generating clicking on Apply Now.
- The "Apply Now" button is located below. You'll be taken to the company's official careers page.
- Select "Apply" from the menu.
- Create an account if you haven't already done so.
- Log in after registering and complete the application with all the required information.
- If asked, submit all necessary documents (such as a resume, grade report, and proof of identity).
- Make sure all the information entered is accurate.
- After verification, submit the application form.
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