Thomson Reuters Recruitment 2023 Apply Now.

About Thomson Reuters.

Hired by Thomson Reuters  for the position of Customer Success Executive. A student from various disciplines can apply for  Thomson Reuters Off-Campus 2023. Interested and eligible applicants can read more information below. 

Thomson Reuters was founded in 2008 and is headquartered in Toronto, Ontario. As of 2020, David W. Binet leads the company as CEO. The Woodbridge Company acts as the parent company. The company has 24,400 employees and makes $6.35 billion total sales as reported in  2021.

Company Details.

Company Name - Thomson Reuters

Location -   Pune

Experience -  0- yrs

YOP - 2018/19/20/21/22

Job Position -  Customer Success Executive

Job Type - Full-Time.

Salary -   up to ₹5 LPA*

Responsibilities.

• • Manage high-risk low-touch accounts to reduce likelihood of churn and, ideally, drive growth 

  • Generate qualified leads for cross-sell / complex upsell to be handed off to Sales Executives 

  • Identifies the best virtual channel for engagement with customers 

  • Supports in developing and executing account and / or territory growth strategies 

  • Possesses core knowledge across products within the subsegment and engages Product and/ or Sales Specialists where deep product expertise is required to drive to close 

  • Understands specific customer archetypes and needs which are most prevalent within the subsegment and account and/ or territory 

  • Handles all escalations from Digital chat Assists  

  • Uses an automated and insight-driven Salesforce workflow to progress deals. Enters and maintains clean customer information in Gainsight (if deployed within subsegment) for respective book of customers. 

  • Utilizes tools like trigger-based, auto-renewals engine, 24×7 phone support w/ 4 hour response, digital marketing campaigns, email & web support to improve productivity 

  • KPIs include-Nurturing opportunities and moving more renewals outside the ‘digital first’ selling scenarios 

  • Revenue $ and growth  

  • Renewal / retention rate (%) 

  • Customer Satisfaction / Net Promoter Score  

  • Qualified leads passed to sales (#)  

  • Product usage % 

  • Closes renewals and simple upsell opportunities for assigned accounts and/ or geography 

  • Support low-touch customers with end-to-end renewal motion (supported by digital tools, autorenewal and self-serve options) 

  
  

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skill required.

• Junior-level professional with knowledge in a technical discipline or specialization. 

• Position for a developing professional building experience in their specialist function. 

• Good understanding of roles of relevant functional groups in own area. 

• Suggests process improvement following investigative, analytic or diagnostic services. 

Criteria.

• Potentially new graduate (Bachelor’s degree equivalent) who is eager to learn with interest / background in accounting, law, or technology 

• Degree-level education or Bachelor’s degree equivalent  

• 0 – 2 years experience in Customer Success, Customer Service / Support, and / or SaaS implementation 

Apply for Thomson Reuters.

• Interested and Eligible candidates can apply for this drive online by scrolling down and after Generating clicking on Apply Now.

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