About SAP.
SAP will hire a support engineer for the position. Students from various disciplines can apply for SAP Off Campus 2023. Interested and eligible candidates can read more details below. Support engineers work closely with customers and consultants to fully understand the issues that need to be addressed for quick resolution. This position combines technical expertise with sophisticated analytical skills to provide the highest level of problem-solving for SalesCloud Commissions clients, consultants and partners.
Company Name - SAP
Location - Hyderabad
Experience - 0-1 yr
YOP - 2018/19/20/21/22/23
Job Position - Support Engineer
Salary - up to ₹8 LPA*
- Develop and maintain effective relationships with internal and external customers.
- Provide phone assistance to customers who call in for update or escalation on their cases.
- Send first response for all incoming cases verifying the severity, next steps, ETA for next communication.
- Triage all incoming case requests coming via the web and phone.
- Coordinate with Quality Assurance and Engineering teams to provide assistance in identifying, reporting and resolving product defects.
- Act as the first point of contact for all Callidus customers, consultants and partners.
- Provide phone, chat, and email assistance to customers, consultants and partners on the usage of Callidus products and layered components, such as data transformation tools and report writing tools.
- Research, analyze and troubleshoot to diagnose and resolve technical problems.
- Proactively communicate client status, concerns and issues to appropriate management team.
- Update Support case tracking system to provide accurate and current documentation of issues.
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skill required.
Excellent problem-solving and listening skills.
Understanding of scripting languages like JavaScript, Groovy, Python is preferable
Experience in Sales Cloud Commissions (Callidus) is preferable.
Experience with Linux and Windows operating systems.
Experience in Relational Database (such as Oracle or HANA), building complex queries.
Should be knowledgeable on Tomcat/Weblogic.
Should be knowledgeable on SSO/SAML integration.
Knowledge on Business Objects 4.x, Crystal/Webi reports is preferable.
Knowledge on Informatica 10.x, is preferable.
Excellent organizational, customer relationship, verbal and written communication skills.
Highly dependable and professional.
Highly motivated, self-starter & positive attitude.
0-3 years of experience in a customer support environment, SaaS experience a plus.
- Major- BE/B-Tech (or equivalent) in any discipline.
- Interested and Eligible candidates can apply for this drive online by scrolling down and after Generating clicking on Apply Now.
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